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FAQS

  • Q: What is an immobiliser or immobilizer?

    A: An immobiliser or immobilizer is an electronic security device fitted to an automobile that prevents the engine from running unless the correct key (or other token) is present. This prevents the car from being “hot wired” after entry has been achieved and thus reduces motor vehicle theft. The vast majority of the cars in the market are installed with electronic immobiliser. Main immobiliser features include add key, delete/disable key, all keys lost, replacement of immobiliser system components and more.

  • Q: What is the vehicle coverage of Auro tools?

    A: By now, Auro tools provide immobiliser functions for over 50 USA, Asian, European vehicle makes and models. The vehicle coverage expands with regular updates.

  • Q: How to learn a key to a vehicle?

    A: To learn a key to a vehicle, usually you need to use the IM100/IM600 to read the password (i.e. PIN code or other similar code) from the vehicle, then log in the immobiliser system with the password and follow the instructions on the IM100/IM600 to complete the operation.

  • Q: Problems & Solutions: Software version?

    A:

    Problem description:

    The vehicle coverage chart on the website lists that the tool is compatible with my vehicle, but I don’t see it on the tool.

    Solution:

    Ensure that your tool has the latest software. Update instruction: Power on your IM100/IM600, connect it to the Internet via Wi-Fi and click the Update icon in the OtoSys system to check if there is any update, and then click the Update button if there is an update available, your device will be automatically updated.